Frequently Asked Questions (FAQs)

📦 Where do you ship?

We currently ship to all 50 states in the United States. International shipping is not available at this time.

🚚 How long does shipping take?

All orders ship for free and typically arrive within 5–8 business days after processing.

🕒 How long does order processing take?

Orders are processed within 1–2 business days. You’ll receive an email with tracking information once your order ships.

🔍 How can I track my order?

To track your order, email us at egofolds@gmail.com with your order number, name, and email used at checkout. We'll get back to you within 24 hours with your tracking details.

🔁 What is your return policy?

We accept returns within 30 days of delivery. Return shipping is free, and we don’t charge restocking fees. Items must be unused and in original condition.

💳 How will I receive my refund?

Refunds are issued to your original payment method within 5–7 business days after we receive and inspect the return.

❌ Are there any items that are non-returnable?

Yes, final sale items are not eligible for return or refund.

🧾 Can I change or cancel my order after it’s placed?

If your order has not yet shipped, contact us immediately at egofolds@gmail.com or +1 306 665 8701, and we’ll do our best to assist you.

🛠️ What if I receive a defective or incorrect item?

Please contact us right away with your order number and a photo of the issue. We’ll arrange a replacement or full refund as quickly as possible.